Service Directory

Dear Guest!
Thank you for choosing KATERINA Hotel Athens.
We would like to inform you that the facilities and hotel services are addressed exclusively to guests who reside in it.
On the following pages you will find – in alphabetical order – information about the hotel and its services, which will help you to make your stay more comfortable and enjoyable.
 

AIR CONDITIONING – HEATING All rooms have an individual Air Conditioning and Heating system. Please make sure that your keycard is into the box for electricity and the balcony doors are closed properly, otherwise the device will not work.

BABY COTS Baby Cots are providing free.

BREAKFAST Breakfast is served from 07:00 until 11:00, also served in the room on request. Ability to provide breakfast before the schedule time on request.

CAR RENTAL You can rent a car also at the front desk at any time during the day.

CREDIT CARDS At the front desk we accept all major Credit Cards. DINERS no accepted.

CURRENT The current is 220 VOLT. Please insert your keycard into the box for electricity.

DEPARTURE Please check out of your room on the day of your departure latest 12:00. If you need a day use, please contact reception 1 day in advance. The charge for a day use (subject to availability) until 18:00 o’clock is from € 50 up tο € 150.

DO NOT DISTURB If you do not wish to be disturbed by anybody in your room, please leave the “Do Not Disturb” sign outside of your room on the door knob.

Dry Cleaning Service Dry cleaning possible (Washing - Ironing)

ELEVATOR It is prohibited to children less than 14 years to use the elevator without attendance. In case of an emergency, please do not panic, press the alarm button and the elevator will stop in the next floor. Never use the elevators in case of fire.

ENTRANCE The main entrance of the hotel is via the reception lobby and it is not allowed for visitors or work partners to access the facilities without accompaniment of the staff. Reception is open 24 hours.

EXCURSIONS Please contact the front desk.

FIRE Although the hotel is fully equipped of fire alarm system, in case of fire please contact the front desk (dial 9). Do not panic. The hotel is fully equipped and prepared to deal with emergencies. Never use the elevators in the case of fire, head for the stairs to a safe position outside the hotel.

FIRST AID – DOCTOR In case of an emergency please contact the front desk or dial (9). We can call a private physician or call the EKAB.

If you want an individual doctor, the payment is done directly to the doctor.

INTERNET Internet access is free available everywhere in the hotel via WIFI / WLAN.

LAPTOP / TABLET LENDING SERVICE Laptop or Tablet can be borrowed

LAUNDRY – DRY CLEANING Please contact reception (9) if you need dry cleaning.

LOST & FOUND If you have lost something, please contact the front desk. The hotel takes no responsibility for missing valuables from the rooms or its public areas.

LUGGAGE SERVICE Luggage transport service from the reception to the rooms is available

MESSAGES Any messages you receive will be sent to your room.

PARKING You may park your car on the parking lot. Please ensure that you do not obstruct anybody . Keep your car always locked and do not leave any valuable things in it. The hotel takes no responsibility for any damages and losses.

PETS It is not allowed to keep pets of any size in the whole area of the hotel.

PILLOW The customer has the option of choosing a type of pillow

POST If you receive mail, it will be sent to your room. If you want to send a letter or a card you can buy stamps and post cards in the post office and post your mail at reception.

REPAIRS If repairs in your room are necessary, please contact the front desk (9). Any damage will be usually fixed within the same day. We thank you for your understanding that due to extraordinary technical problems there might be a delay in the repair.

REFRIGERATOR Every room is equipped with a small refrigerator and its usage is free of charge. The products are for an additional charge.

ROOM SERVICE Room Service is available 24 hours. The menu is within this folder. Please dial (9) for orders. Consumption of the room service products are allowed only in the room. It is not allowed to consume in the rooms any food or beverages brought from outside the hotel.

SAFETY DEPOSIT BOX The use of the safety deposit box in your room is free of charge. Please follow the instructions as described next to the safety deposit box.

SMOKING Smoking is forbidden in all areas.

TAXI You can order a taxi through the front desk. Please ask the driver about the price before you enter the cab.

TELEPHONE The Hotel’s phone number is: 210-5226115 – Fax number: 210-5228529. Please dial 0 to get an outside line, (9) for the front desk and the room number for calls to another room.

TELEVISION Every room is equipped with a TV. Please set the volume on a level that does not disturb anybody near your room.

TIME OF REST Please take care that you do not disturb anybody during the general resting times between 15:00 and 17:00 and between 23:00 and 07:00 o’clock.

TOWELS Can you imagine how many towels are unnecessarily washed every day and the great amount of washing powder needed which thereby pollutes our water? Please decide: towels thrown into the bath tub means: “PLEASE CHANGE”. Towels hung on the towel rail means: “I’LL USE IT AGAIN – FOR THE SAKE OF OUR ENVIRONMENT”. Please notice that it is not allowed to use these towels outside of your room. The guest is charged with any damage or loss. Towels can be changed upon request by the customer.

WAKE UP CALLS Please contact the front desk (dial 9) if you need a wakeup call.

WATER Although the water from the tap is drinkable we advise you to drink only bottled water.